Rove Adds Support for CA Service Desk Manager

Just announced adoption of our Service Desk Manager integration.

We're getting a great response from the community.

Ottawa, Ontario – November 17, 2010 – Rove, the leading provider of mobile IT solutions, today announced adoption of the CA Service Desk Manager integration available with their award-winning mobile IT management solution Rove Mobile Admin. With secure, mobile access to their automated support processes, IT teams can improve their responsiveness and gain sizable efficiencies, significantly enhancing departmental productivity and improving their enterprise’s bottom line.

Introduced recently with Rove Mobile Admin 6.0, Rove’s integration with CA Service Desk Manager extends CA’s powerful incident management capability to smartphones and tablets, providing IT staff with immediate notification of tickets, and secure mobile access to their system to acknowledge service requests, create new requests, search requests, update requests, and to view activity logs and queues. Additionally, Rove Mobile Admin provides IT staff with an arsenal of IT functions and controls they can use to diagnose, triage and resolve issues directly from their smartphone/tablet, giving them the ability to accelerate incident resolution and close tickets.

Advantages of using Rove Mobile Admin with CA Service Desk Manager:

• Extend workflow-driven automation of incident management for IT staff on the go
• Extend view of incident detail, priority and changing status for management review
• Reduce downtime
• Meet service level agreements
• Improve performance metrics
• Capitalize on CA Service Desk Manager investment
  
  

Rove Mobile Admin’s real-time monitoring provides immediate notification of CA Service Desk Manager tickets based on customizable, personalized criteria such as new tickets assigned or tickets with updated status. Incident details are delivered directly to the mobile screen alleviating the need for IT staff to dig through a bursting inbox and adding an extra layer of protection against a down email or messaging system. 

“Rove Mobile Admin 6.0 with its CA Service Desk Manager interface gives us the ability to receive tickets, solve the issue and close the ticket while mobile,” said Richard Rowthorn, UK Infrastructure Manager for Givaudan SA, the global leader in the fragrance and flavor industry. “All the time we save by not having to get our laptops out and up is time we have to address the next request; it’s easy to see how the returns can add up very quickly.”

As with its support for many other leading IT systems and infrastructure, Rove Mobile Admin provides access to CA Service Desk Manager through a native interface optimized for all major mobile operating systems including BlackBerry, iOS, Android and Windows Mobile.

It's a great day! Rove Mobile SSH is Back

What a fantastic day it's been here at RoveIT. Rove Mobile SSH went live on BlackBerry App World and we watched the purchases follow. Check out the product details. Thanks also to all of the software's fans for spreading the word with their blog readers and twitter followers. We look forward to reading your reviews so don't hold back!

Rove Mobile Admin 5.1 Released to Market

OTTAWA, ONTARIO – Rove Inc., the leader in IT infrastructure management from smartphones, today announced the availability of new, powerful configuration, monitoring and management options for IT professionals who require secure remote IT administration from their BlackBerry, iPhone, Windows Mobile or Symbian device.

Rove Mobile Admin is the only smartphone-enabled mobile IT administration solution available today that addresses the complete IT incident resolution workflow and that covers an organization’s entire IT infrastructure. Release 5.1 offers powerful enhancements to simplify and accelerate configuration, and to give users unprecedented control over how they relate to their IT network via their mobile device.

“IT professionals differ widely in their roles, needs and preferences,” said Russell Ure, Vice President of R&D, Rove Inc. “With this release new users will be able to rapidly establish direct and secure access to their infrastructure and services and realize greater freedom while on-call. For existing users the benefit of speeding up their access to critical elements and services will be an asset during times of escalation.”

On March 3 2010, from 1:00 to 2:00 PM EST, RoveIT is presenting a live online launch of Mobile Admin 5.1. Registration for this online event is open to the public, giving the entire IT community an opportunity to learn more about Mobile Admin’s new, powerful capabilities and to see them demonstrated live.

Current customers are encouraged to upgrade to the new version by visiting RoveIT’s support site. A fully functional, free 14 day trial can be downloaded by visiting RoveIT’s trial registration page.